PRIVACY POLICY

For data relating to TEO LEDA orders and customer enquiries, the controller is the French sole-trader business trading as TEO LEDA, website www.teoleda.com.

For privacy requests, contact contact.teoleda@gmail.com and use the subject “Privacy request”.

We process only information needed to respond to enquiries, manage orders, produce personalised portraits and meet legal obligations. Depending on the product, this may include:

We do not request information about a child's health or other special-category data. Please do not supply sensitive personal information unless specifically requested with a valid legal basis. Customers must have lawful authority to share another person's data. Only persons aged 18 or over may purchase.

We do not sell questionnaires or contact details for advertising. No marketing newsletter, ad pixel or behavioural advertising analytics is currently planned. We do not make solely automated decisions that produce legal or similarly significant effects for customers.

We do not disclose proprietary questionnaire design or the detailed creative process. Information about categories of service providers that process personal data is given below as required by privacy law.

Stripe: handles payments and related transaction data through its hosted checkout. Stripe's separate privacy terms may apply to certain processing. Stripe privacy policy.

Google: Google Forms is used to collect questionnaire answers, Google Drive to store working documents and temporarily host the final PDF, and Gmail for professional correspondence and delivery.

WhatsApp / Meta: when customers choose WhatsApp to communicate or receive a questionnaire link, the messaging service processes the relevant contact and message information under its own privacy framework. Customers may use email instead.

Cloudflare: provides hosting, technical delivery and security of this website.

These third-party technical services may necessarily process personal data in order to deliver the services; questionnaires are not published or shared for marketing purposes.

When you use the contact form on our website, we collect your name, email address, optional subject and message for the purpose of responding to your enquiry. The information is transmitted securely through our Cloudflare website infrastructure to our professional email inbox, contact.teoleda@gmail.com. We use it only to respond to and manage your request.

You may also contact us directly by email or through WhatsApp. We do not use contact-form messages for marketing campaigns or newsletters.

The social-media icons on this website are ordinary outbound links. Clicking a social-media link takes the visitor to the relevant platform, whose privacy rules then apply.

We do not intentionally run Google Analytics, advertising pixels, a mailing-list tracker or optional marketing cookies on this site. Technical cookies or similar mechanisms may be used by Cloudflare to protect and deliver the website.

Third-party services such as Stripe, Google Forms and WhatsApp may use their own cookies when visitors are redirected to their platforms. Their respective privacy notices apply. Should optional analytics or marketing features be added in the future, we will update this policy and introduce any legally necessary consent controls.

Deleted information may remain temporarily in service-provider backups or deleted-item recovery areas. Actual deletion settings must be configured across Google Forms, linked Google Sheets (if used), Google Drive, email and other processing tools.

TEO LEDA is operated from France, but Stripe, Google, Meta/WhatsApp and Cloudflare operate internationally. Depending on the service and the customer's location, some personal data may be stored or accessed outside the European Economic Area.

Where EU rules apply, relevant transfers must rely on an adequacy decision, standard contractual clauses or another legally recognised mechanism. Only information necessary for the service is shared.

[TO VERIFY BEFORE PUBLICATION: actual Google Workspace/consumer account, processor contracts, transfer safeguards and any other service provider used.]

Subject to applicable law, you may ask to access, correct or erase your data, restrict or object to processing, receive portable data where applicable, or withdraw consent where processing relies on consent. Withdrawal of consent does not affect the lawfulness of earlier processing.

Email contact.teoleda@gmail.com to exercise your rights. We will reply without undue delay, generally within one month (subject to lawful extensions). We may request reasonable proof of identity when necessary.

You may complain to the French data-protection authority, the CNIL, or another competent supervisory authority.

We use account access controls and appropriate technical and organisational security measures, and we limit access to personal data to the operator and service providers needed to deliver the agreed product. No online transmission or storage system can guarantee absolute security.

Purchases are restricted to adults aged 18 or over. An adult may provide limited information concerning a child only if they are a parent or otherwise legally authorised to do so, and if the data is necessary for the ordered report. We do not knowingly invite minors to submit questionnaires themselves. Please avoid submitting unnecessary sensitive information about children.

Privacy questions and requests may be sent to contact.teoleda@gmail.com. We may update this notice when the business starts operating or the technologies used change.